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Privacy Policy

Effective Date: January 1, 2025

Last Updated: March 1, 2025

Welcome to TrueAI Hub (the “Service”). We understand the importance of your personal information and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information.

1. Information We Collect

1.1 Information You Provide

  • Uploaded Documents: PDF, Word, TXT and other document files you upload for analysis
  • Web Links: Article URLs you submit for analysis
  • Conversation Content: Your chat history with the AI assistant

1.2 Information Collected Automatically

  • Device Information: Browser type, operating system, device identifiers
  • Usage Data: Access times, pages viewed, features used
  • Log Data: IP address, access dates and times, error logs

2. How We Use Your Information

We use the collected information for the following purposes:

  • Providing document analysis and article parsing services
  • Improving and optimizing service quality
  • Conducting data analysis to understand usage patterns
  • Detecting, preventing, and addressing technical issues
  • Complying with legal requirements

3. Data Storage and Security

3.1 Data Storage

  • Document Processing: Uploaded documents are temporarily stored only during analysis and deleted immediately after
  • Conversation History: Stored locally in your browser, not uploaded to servers (unless you choose to sync)
  • Log Data: Retained for no more than 90 days

3.2 Security Measures

  • All data transmitted using HTTPS/TLS encryption
  • Servers employ industry-standard security measures
  • Regular security audits and vulnerability scanning
  • Strict access controls for employee access to user data

4. Third-Party Services

We may use the following third-party services:

  • AI Model Services: For document analysis and content generation (e.g., OpenAI, Claude)
  • Cloud Storage: For temporary storage of uploaded files (e.g., Google Cloud Storage)
  • Analytics Services: To understand service usage
  • Payment Services: To process payments (e.g., Stripe, PayPal)

These third-party services have their own privacy policies, which we encourage you to review.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences (e.g., language selection)
  • Maintain login sessions
  • Analyze service usage

You can manage cookie preferences through your browser settings.

6. Your Rights

You have the following rights regarding your personal information:

  • Right to Access: You can request to know what information we have collected about you
  • Right to Rectification: You can request correction of inaccurate information
  • Right to Erasure: You can request deletion of your personal information
  • Right to Restrict Processing: You can request limitation of processing your information
  • Right to Data Portability: You can request your data in a structured format

7. Children's Privacy

This Service is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

8. International Data Transfers

Our Service may involve transferring your data to locations outside your country for processing. We ensure such transfers comply with applicable data protection laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updated policies will be posted on this page, and we will notify you of significant changes through appropriate means.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Email: privacy@trueaihub.com